Refund policy
30‑Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is required.
To start a return, contact us at loztronicstore@gmail.com. The return address will be provided via email.
Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer. We do not provide free return shipping for change‑of‑mind returns.
You can contact us at any time with questions at loztronicstore@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and arrange a replacement or solution.
Exceptions / Non‑Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalised products
- Personal care items
- Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, reach out to us.
Sale items and gift cards are final sale and cannot be returned.
Exchanges
If you would like a different item, the fastest method is to return the original item once approved and place a new order separately.
European Union 14‑Day Cooling‑Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, contact us at loztronicstore@gmail.com.